Membership Terms & Conditions
Please find below details of our terms and conditions including extensions, cancellations or transference of a membership for Goodlife Community Gym in Buderim.
As we have made changes to our terms and conditions on 1 January 25 there are two different sets of terms and conditions detailed below. Please ensure you match the date your membership was signed with date of the terms and conditions.
Please note we are Goodlife Community Centre Gym in Buderim and not connected to the chain of gyms called Goodlife Health Clubs.
-
To ensure fairness and maximize class availability for all members, we are introducing a nominal no show/late cancellation fee of $5. This is for any class bookings where you do not sign in or are not cancelled within two hours prior to the scheduled class time. This fee will help us better manage class attendance and encourage accountability among our members.
-
Objectives and Background
a) Goodlife Community Centre is committed to providing the best service in a timely manner. We aim to accommodate your needs.
b) Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
c) We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
Cancellation Process
a) We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
b) The fastest way to cancel is via the Mindbody app. Alternatively, you may cancel a personal training session by contacting us on:
phone 07 54442126; or email gym.admin@goodlife.org.au.
c) We require a minimum of 1 hour notice for cancellation. Please inform us at least one hour prior to your scheduled appointment of any changes or cancellations.
d) If you can not attend due to an emergency or exceptional circumstances please give us notify Goodlife ASAP. If no prior notice is given or the notice given is not in accordance with the cancellation process, you will be charged a cancellation fee (see below) for the missed appointment.
e) Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are 10minutes late past your appointment we will have to reschedule or cancel the appointment, which will incur a cancellation fee.
f) All references to cancellation of appointments in this clause are also a reference to rescheduling of appointments.
Cancellation Fee
a) The late cancellation fee is $5.
b) The cancellation fee will be charged fortnightly.
c) The cancellation fee may be deducted from any deposit paid for the appointment (if any). Or, via direct debit where applicable (if you're paying membership fees via direct debit)
d) The cancellation fee is the sole responsibility of the client and must be paid in full within 2 weeks after invoicing, or you may not be eligible to book ongoing services at Goodlife Community Centre.
Acceptable circumstances for waiving cancellation fees
a) We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, subject to approval by Goodlife Community Centre, cancellation due to such circumstances will not incur a cancellation fee. If we have not been notified of such circumstances, you will automatically be charged the late fee.
Questions
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 07 54442126.
-
Ten session passes are valid for three months from the date of purchase.
-
START-UP FEE
Our new member’s start-up fee is - $49. This covers the administration cost of setting up the membership.
A new member is anyone who has not purchased a Goodlife Community Gym membership or has been absent for more than 2 years.
CANCELLATION
Requests to proceed with the cancellation of a membership will only be processed after the submission of a signed extension/cancellation form. These can be accessed from reception or via the extension/cancellation button on this page.
COOLING-OFF PERIOD
Should you have a change of heart regarding your membership, please be aware that a 48-hour cooling-off period is in place from the time of purchase. To proceed with a cancellation, Goodlife requires a written cancellation request form to be completed within the 48-hour time period. The form is available from reception or by clicking the extension/cancellation form button on this page.
Associated fees to consider when cancelling within the cooling-off period:
Admin fee - $16. This fee is non-refundable and covers part of the associated cost of setting up your membership.
Service fee - $16. Applies where services such as the gym or classes have been utilised within the cooling-off period, to cover the costs. (This is a once-only cost, and does not apply to every class or gym session taken)
If you require further information or have any queries, we kindly ask that you reach out to us directly and we will be able to assist you further in this matter.
GOODLIFE 7 DAY - MEMBER SATISFACTION GUARANTEE
If for any reason you’re not satisfied with the service you’ve received, we guarantee to nullify your contract without incurring the 20% membership cancellation fee (Referred to below). Notify us via our membership cancellation form within 7 days from when you purchased. You will forfeit the $49 start-up fee for new members. That will be retained to help cover the cost of administration and services rendered.
MEMBERSHIP CANCELLATION FEES
As of May 2023 all cancellations will incur a fee of 20% of the full retail price of membership at the time of purchase. The remainder of the membership will be refunded if the membership is paid in full. If the membership is paid through BECS direct debit, all payments must be up to date before future payments will be cancelled. The processing time is up to 7 days. The exact fees for each membership cancellation as of July 2023 are available below.
Goodlife reserves the right to cancel a membership at any time. We may terminate your membership immediately by giving you notice in writing, if you breach any term of this contract, including: a) failing to pay any fee on the due date; b) breaching any centre rules - as outlined in the Goodlife Code of Conduct or on signs posted throughout the centre c) carrying out any illegal, offensive, or unsafe activity on the premises.
MEMBERSHIP FEE INCREASE
Goodlife reserves the right to increase membership fees, every 12 months or as deemed necessary by us. Membership fees will not change during the term of your membership, but increased prices may apply when you renew.
CCTV
We would like to inform you that CCTV cameras are strategically installed in appropriate areas within our gym and surroundings. This measure is implemented to prioritise the safety of our team members, members, and contractors, as well as to prevent any potential crimes or misconduct.
By entering Goodlife, you provide consent to be filmed under the CCTV system for the purposes mentioned above. Rest assured that we strictly adhere to our Privacy Policy when it comes to the usage and storage of recorded images. Your privacy and confidentiality are of utmost importance to us.
If you have any further inquiries, please don't hesitate to reach out to us. We are more than happy to address any concerns you may have.
The Member consents to and authorises the use and reproduction by Goodlife and its agents, of the following items relating to the member’s participation in the Clubs activities:
Photographs, comments, and testimonials both written and recorded on audio and/or video, first name and initial, suburb, and age.
The Member fully understands that's the above information may be used for advertising purposes now and/or anytime in the future. The Member also acknowledges that the Member, or any successor, assignee or heir is not entitled to any compensation now and/or in the future for any or all use of said items of information.
CHILD SAFETY
The Member acknowledges that during such times whilst on Goodlife premises that their child / children are there at the Members own risk and will not hold Goodlife Community Centre liable.
PAYMENTS
As a valuable consideration for the Services received, the Customer agrees to fulfill their payment obligations by making instalment payments at the agreed frequency throughout the duration of this Contract.
PRIVACY
BECS (powered by Stripe) will keep information relating to your nominated account confidential in accordance with Stripe’s privacy policy, except where required for the purposes of conducting direct debits with your financial institution. Your personal information will be transferred by Stripe to the United States. If you do not want to provide your personal information to Stripe in connection with the Direct Debit Request, Stripe will not be able to debit your nominated account. The Customer also retains the rights to access and rectify their personal information in accordance with applicable privacy laws. Additionally, BECS (or the Facility) may contact the Customer for any matters related to the provision of products and services.
LIABILITY
To the maximum extent permissible under applicable law, the Customer acknowledges and agrees that neither the Facility, BECS, nor any affiliated companies, directors, or employees shall be held liable for any direct, indirect, or consequential injury, loss, or damage to the Customer or their property arising from or in connection with this Contract.
The Member acknowledges that any hot / cold beverages or food consumed, spilt, knocked, bumped is at the Members own risk and will not hold Goodlife Community Centre liable for any burns, cuts or injuries incurred.
TRANSFER OF MEMBERSHIP
Six and Twelve-month memberships may be transferred with a 10% fee of the full-priced membership. If the transferee is unwilling to take over the remaining fees on the membership, the transfer will be void. One-month memberships and 10 session passes cannot be extended, cancelled, or transferred.
EXTENSION OF MEMBERSHIP
At client request: 12-month memberships may be extended for medical reasons at no charge for a maximum of six months, and 6-month memberships for a maximum of three months. You must provide a medical certificate as proof to avoid incurring fees.
Outside of medical reasons (for example holidays) 12-month memberships may be extended up to a total of three months, and 6-month memberships up to a total of one month, each with an administration fee of $25.
-
START-UP FEE
Our new member’s start-up fee is - $49. This covers the administration cost of setting up the membership.
A new member is anyone who has not purchased a Goodlife Community Gym membership or has been absent for more than 2 years.
CANCELLATION
Requests to proceed with the cancellation of a membership will only be processed after the submission of a signed extension/cancellation form. These can be accessed from reception or via the extension/cancellation button on this page.
COOLING-OFF PERIOD
Should you have a change of heart regarding your membership, please be aware that a 48-hour cooling-off period is in place from the time of purchase. To proceed with a cancellation, Goodlife requires a written cancellation request form to be completed within the 48-hour time period. The form is available from reception or by clicking the extension/cancellation form button on this page.
Associated fees to consider when cancelling within the cooling-off period:
Admin fee - $16. This fee is non-refundable and covers part of the associated cost of setting up your membership.
Service fee - $16. Applies where services such as the gym or classes have been utilised within the cooling-off period, to cover the costs. (This is a once-only cost, and does not apply to every class or gym session taken)
If you require further information or have any queries, we kindly ask that you reach out to us directly and we will be able to assist you further in this matter.
GOODLIFE 7 DAY - MEMBER SATISFACTION GUARANTEE
If for any reason you’re not satisfied with the service you’ve received, we guarantee to nullify your contract without incurring the 20% membership cancellation fee (Referred to below). Notify us via our membership cancellation form within 7 days from when you purchased. You will forfeit the $49 start-up fee for new members. That will be retained to help cover the cost of administration and services rendered.
MEMBERSHIP CANCELLATION FEES
All cancellations will incur a fee of 20% of the full retail price of membership at the time of purchase. The remainder of the membership will be refunded if the membership is paid in full. If the membership is paid through BECS direct debit, all payments must be up to date before future payments will be cancelled. The processing time is up to 7 days.
Goodlife reserves the right to cancel a membership at any time. We may terminate your membership immediately by giving you notice in writing, if you breach any term of this contract, including: a) failing to pay any fee on the due date; b) breaching any centre rules - as outlined in the Goodlife Code of Conduct or on signs posted throughout the centre c) carrying out any illegal, offensive, or unsafe activity on the premises.
MEMBERSHIP FEE INCREASE
Goodlife reserves the right to increase membership fees, every 12 months or as deemed necessary by us. Membership fees will not change during the term of your membership, but increased prices may apply when you renew.
CCTV
We would like to inform you that CCTV cameras are strategically installed in appropriate areas within our gym and surroundings. This measure is implemented to prioritise the safety of our team members, members, and contractors, as well as to prevent any potential crimes or misconduct.
By entering Goodlife, you provide consent to be filmed under the CCTV system for the purposes mentioned above. Rest assured that we strictly adhere to our Privacy Policy when it comes to the usage and storage of recorded images. Your privacy and confidentiality are of utmost importance to us.
If you have any further inquiries, please don't hesitate to reach out to us. We are more than happy to address any concerns you may have.
The Member consents to and authorises the use and reproduction by Goodlife and its agents, of the following items relating to the member’s participation in the Clubs activities:
Photographs, comments, and testimonials both written and recorded on audio and/or video, first name and initial, suburb, and age.
The Member fully understands that the above information may be used for advertising purposes now and/or anytime in the future. The Member also acknowledges that the Member, or any successor, assignee or heir is not entitled to any compensation now and/or in the future for any or all use of said items of information.
CHILD SAFETY
The Member acknowledges that during such times whilst on Goodlife premises that their child / children are here at the Members own risk and will not hold Goodlife Community Centre liable.
PAYMENTS
As a valuable consideration for the Services received, the Customer agrees to fulfill their payment obligations by making instalment payments at the agreed frequency throughout the duration of this Contract.
PRIVACY
BECS (powered by Stripe) will keep information relating to your nominated account confidential in accordance with Stripe’s privacy policy, except where required for the purposes of conducting direct debits with your financial institution. Your personal information will be transferred by Stripe to the United States. If you do not want to provide your personal information to Stripe in connection with the Direct Debit Request, Stripe will not be able to debit your nominated account. The Customer also retains the rights to access and rectify their personal information in accordance with applicable privacy laws. Additionally, BECS (or the Facility) may contact the Customer for any matters related to the provision of products and services.
LIABILITY
To the maximum extent permissible under applicable law, the Customer acknowledges and agrees that neither the Facility, BECS, nor any affiliated companies, directors, or employees shall be held liable for any direct, indirect, or consequential injury, loss, or damage to the Customer or their property arising from or in connection with this Contract.
The Member acknowledges that any hot / cold beverages or food consumed, spilt, knocked, bumped is at the Members own risk and will not hold Goodlife Community Centre liable for any burns, cuts or injuries incurred.
TRANSFER OF MEMBERSHIP
Six and Twelve-month memberships may be transferred with a 10% fee of the full-priced membership. If the transferee is unwilling to take over the remaining fees on the membership, the transfer will be void. One-month memberships and 10 session passes cannot be extended, cancelled, or transferred.
EXTENSION OF MEMBERSHIP - this section includes some changes including bonus time.
We understand that life happens, so we’ve designed a generous policy to support our members while ensuring fairness and clarity. With that said, please carefully read our terms for membership extensions due to holidays or medical reasons to make sure they suit your needs.
General Policy Overview
Bonus Time Included: We generously provide additional time to our 6 &12-month memberships, at no cost. This allows for public holidays and a further 2 weeks of time off at no charge to you.
- 12 Month Membership - Includes an additional 30 days.
- 6 Month Membership - Includes an additional 14 days.
Advance Notice Required: Written notice must be provided before the start of the requested extension period for holidays.
Minimum Period: Extensions are only granted for blocks of 14 consecutive days or more. Scattered or non-continuous dates will not be considered.
Processing Fees: Holiday extensions require a $25 processing fee, per holiday. Medical extensions are provided free of charge.
Extension Limits by Membership Type
6-Month Membership:
Medical Extensions: Up to 6 weeks.
Holiday Extensions: Up to 4 weeks.
12-Month Membership:
Medical Extensions: Up to 12 weeks.
Holiday Extensions: Up to 6 weeks.
Medical Extensions
Must be requested within 14 days of the medical incident.
A medical certificate is required.
Holiday Extensions
Requests must be submitted at least one week in advance.
A $25 processing fee applies to all holiday extensions.
Key Reminders
Extensions will not be backdated for time missed without prior approval.
All requests must meet the minimum 14-day block requirement, to be considered.
We aim to balance flexibility with fairness for all members. For any questions or to submit an extension request, please contact us in writing with the necessary details and documentation.
We appreciate your understanding and look forward to supporting your fitness journey!
If you have questions regarding any of the above requirements please do not hesitate to contact a Goodlife staff person.
-
Please note we are Goodlife Community Centre Gym in Buderim and not connected to the chain of gyms called Goodlife Health Clubs.